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breadcrumb Sales » Survey

Customer Satisfaction Survey
Sage Software Canada is committed to providing the best possible products and services to you, our customers.
To do this better, we need your feedback. Please take a few minutes to complete this brief questionnaire on ProvideX Sales, Support & Technology. The information you provide will remain completely confidential and will be used in a summary report that combines all responses.

 Distributor curveimage
Sage Software Canada PVX de Mexico
Midware (US) SoftNET (Latin America
EDIAS (US) Hatfield (Australia)
EDIAS (Europe) PVX SA (South Africa)
Below are a number of questions about your satisfaction with Sage Software Canada, its distributors and the ProvideX environment. Please rate all questions for each heading with your level of satisfaction:
1 represents a low level of satisfaction;
5 represents a high level of satisfaction.
 Sales (Account Manager) curveimage
1. Product Knowledge 1 2 3 4 5 n/a
2. Accessibility 1 2 3 4 5 n/a
3. Response Time 1 2 3 4 5 n/a
4. Keeping you advised of new or enhanced products & services 1 2 3 4 5 n/a
5. Overall satisfaction with your Account Manager over the past year 1 2 3 4 5 n/a
 Support curveimage
1. Ease of access to technical support 1 2 3 4 5 n/a
2. Accuracy and quality of technical support 1 2 3 4 5 n/a
3. Skill level of support personnel 1 2 3 4 5 n/a
4. Response time for solving problems 1 2 3 4 5 n/a
5. Overall satisfaction with the support you have received over the past year 1 2 3 4 5 n/a
 Technology curveimage
1. Ease of software installation / configuration 1 2 3 4 5 n/a
2. Reliability 1 2 3 4 5 n/a
3. Functionality meets business needs 1 2 3 4 5 n/a
4. Ease of upgrading to new versions 1 2 3 4 5 n/a
5. Usefulness of product documentation 1 2 3 4 5 n/a
 General curveimage
1. Have you been informed about the PrimeTime Maintenance plan?
Yes
No
n/a
2. Are any or all of your ProvideX licenses on PrimeTime?
Yes
No
n/a
3. Have you ever attended our Direxions Technical Conference? Yes No
a) If yes , what are your general comments on the Conference?
  b) If no , what was your reason for not attending?
 
  c) If no, would you consider attending a future conference? Yes No
4. Do you consider yourself a favourable ProvideX reference?
Yes
No
n/a
5. Have you considered submitting a Success Story?
Yes
No
n/a
6. Would you like more information about our Success Stories?
Yes
No
n/a
 Overall curveimage
1. How do you rate your satisfaction with your Distributor? 1 2 3 4 5 n/a
2. How do you rate your satisfaction with Sage Software Canada? 1 2 3 4 5 n/a
3. How do you rate your satisfaction with ProvideX? 1 2 3 4 5 n/a
 About you curveimage
1. How many employees are in your company?
1-
10
11-
30
31-
50
51-
150
151+
n/a
2. What is your total company revenue?
$0-
$999K
$1M-$5M
$6M-
$10M
$11M-
$50M
$51M+
n/a
3. Further comments regarding your satisfaction with Sage Software Canada or its distributor (Optional)
Would you like someone from Sage Software Canada to contact you regarding any of your questions or comments?
Yes, contact me

Your Name
These fields are optional unless you have asked us to contact you
Your Company
Your Telephone


 
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Sage Software Canada Ltd.
8920 Woodbine Avenue - Suite 400, Markham, Ontario L3R 9W9 Canada
Phone 905-470-1025 Fax 905-470-9349

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